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Improving the experience of care for cancer patients

Using cancer patient experience survey (CPES) data to drive improvements

24 November 2014


This introductory guide will help cancer teams and professionals at all levels within a Trust to drive continual improvement in patient experience, using tried and tested tools and techniques.

The consistently high level of response to cancer patient experience surveys (CPES) demonstrates how much patients value the opportunity to feedback and make their voices heard. It is vital that patients are seen as partners in improvement initiatives and here we see how this can and is being done.